Question 1

How do I book a bus ticket on Mero Tickets?

Accepted Answer

Simply select your departure city, destination, and travel date on our homepage or search bar. Browse available buses (Deluxe, AC, Electric, Sofa-Seater), pick your preferred seats (Normal, Cabin, or Sleeper), choose your boarding point, and complete payment securely via eSewa. You will receive an instant SMS and electronic ticket.

Question 2

What payment methods are supported?

Accepted Answer

We support 100% full online advance payments via eSewa, as well as an exclusive 50% Partial Advance Payment option (pay 50% online to lock your seats permanently, and pay the remaining 50% in cash directly on the bus upon boarding).

Question 3

How will I receive my bus ticket and driver details?

Accepted Answer

As soon as your payment is verified, we dispatch an instant SMS to your registered mobile number containing the bus registration number, boarding stop, departure time, seat numbers, and driver contact. You can also view, download, or share your QR E-ticket on WhatsApp directly from our website.

Question 4

Can I cancel my ticket and receive a refund?

Accepted Answer

Yes. Self-service ticket cancellation is supported up to 12 hours prior to scheduled bus departure. Go to "My Bookings", select your trip, click "Cancel Booking", and provide your eSewa ID. Your refund will be credited back to your eSewa wallet within 24 to 48 hours according to the cancellation policy.

Question 5

Can I reschedule my travel date or switch seats?

Accepted Answer

Yes. You can reschedule your trip date or choose new seats on the same operator route up to 24 hours prior to departure. If the new schedule has an equal fare, it is free; if upgrading, you simply pay the fare difference.

Question 6

What should I do if my bus is delayed or cancelled by the operator?

Accepted Answer

In the rare event of operator delays or road blockages (e.g., weather or landslide advisories), our 24/7 helpline team coordinates directly with the driver and passengers. If a trip is cancelled by the operator, you are entitled to a 100% full refund with zero deductions or free transfer to the next available coach.

Question 7

Is seat selection safe for female solo travelers?

Accepted Answer

Yes! Mero Tickets indicates seat bookings with gender considerations. Adjacent seating for women passengers is protected by operator transit standards to guarantee safe, respectful, and comfortable journeys.

Question 8

What luggage allowance is included with my ticket?

Accepted Answer

Standard ticket fares include up to 20 kg of personal luggage stored securely in the vehicle luggage boot, plus one standard handbag/backpack inside the coach. Excess cargo or commercial goods should be registered with the bus conductor.

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